FAQ


Frequently Asked Questions ❓


Have questions about DeeperDots skincare, shipping, or returns? Find all your answers here.

shipping icon How long does delivery take?

We process orders within 1–3 business days. Metro cities usually receive delivery within 3–5 days, and other regions within 5–8 business days.

return icon Can I return or exchange a product?

Due to hygiene reasons, we can only accept returns for damaged or incorrect products received. Please email support@deeperdots.com within 48 hours of receiving your order with photos of the issue.

skincare icon Are your products cruelty-free and safe?

Yes 💕! All DeeperDots products are cruelty-free, dermatologically tested, and made with gentle, skin-loving ingredients suitable for all skin types.

how to use icon How should I use the Blueberry Hydra Collagen Sleeping Mask?

Apply a thin, even layer on clean skin as the last step of your night routine. Leave it overnight and rinse in the morning. It deeply hydrates, firms, and gives a fresh morning glow ✨.

payment icon What payment methods are available?

We accept all major credit/debit cards, UPI, and Cash on Delivery (COD) on most locations. Payments are securely processed through Shopify’s trusted gateways.

support icon How can I contact DeeperDots support?

You can contact us anytime at deeperdots@gmail.com or through the Contact Us page.